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Service Contracts… Getting it right at the outset – part 2

June 12th 2017. This month I am delighted to post the concluding part to my 2 part article on 'Service Contracts... Getting it right at the outset'. People responsible for managing premises will no doubt agree that it can feel like a thankless job at times. Managing service providers can present a whole host of problems if the fundamental questions aren't asked at the outset. Continue reading “Service Contracts… Getting it right at the outset – part 2” »

What are the benefits of being notified of Service Partner visits?

31 May 2017 I get varied responses when I ask new and prospective clients this question. Some clients talk about risk and the need to know who is on site and when, while on the other hand I also hear, “as long as the job gets done, it doesn’t really matter when they come, they know the site…” So which response is correct? Continue reading “What are the benefits of being notified of Service Partner visits?” »

What Does Excellent Customer Communication Look Like ?

  5 May 2017 I get asked this question often, “what is the secret to good customer communication?” I believe the answer is a 2 part answer and it might not be what you expect…….. Continue reading “What Does Excellent Customer Communication Look Like ?” »

What Makes a Great Proposal for your Client ?

  April 16th 2017 In this update, I want to share my 'best practice' thoughts on what makes a good proposal or quote for a client. Continue reading “What Makes a Great Proposal for your Client ?” »

Service Contracts… Getting it right at the outset – part 1

Service Contracts   Apr 12th 2017. Experience tells me that managing premises can feel like a thankless job; from contractors not showing up on the agreed date to work not being completed as agreed and to a satisfactory standard. Continue reading “Service Contracts… Getting it right at the outset – part 1” »

January 2016 – Farewell Duncan

image Today we say a very sad farewell to Duncan Calcutt after a short illness. Continue reading “January 2016 – Farewell Duncan” »

January 2016 – Quality and regulation of care homes

 By law, all care homes in the UK must provide services to minimum standards of safety and quality.
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Social Space in the Modern Office

Many firms are bringing the third space into the office and providing social spaces for staff to work and play in, where FMs can get the best from their people, says Mark Phillips.
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December 2015 – Top tips for Safe School Premises

images   The new year is the perfect time to review the school calendar and we feel it is a good time to share our Top 5 Tips for Safer School Premises....     Continue reading “December 2015 – Top tips for Safe School Premises” »

October 2015 – Educated Yorkshire

EY 2015 FINAL LOGO We are proud to be part of Educated Yorkshire 2015

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